Company Policy

We accept Amex, MasterCard, Visa, Discover, and certified check if paid in advance.
We do not accept COD orders. For the customer's protection, all information on the order sheet, including credit card holders name, number, billing address, Phone Number, is subject to verification prior to processing any order. This is to prevent fraud, and the unlikely use of the credit card without the cardholder's permission.

Other Payments:
We now Accept Payments from the following providers PayPal, Google Checkout. All payments must be from a verified user and shipped to a confirmed address.

Money Orders & Checks:
Payment must be in US funds and US Bank. Payable to "Zalmar"

Should you request your order to be shipped through a different carrier such as Federal Express, Airborne Express, or by truck, we will be able to accommodate you, and we will notify you through your E-mail address of the additional charges.

We cannot ship internationally.

Damaged Returns: 

Our Shipping Team makes every effort to prevent shipping damages. However, if your package appears damaged, PLEASE DO NOT OPEN IT, please contact Zalmar.com returns department at returns@Zalmar.com immediately who will, in turn, instruct you to the proper procedure.

Shipping Errors : 

We every effort to prevent shipping errors. However, if the item your received in your package is different then the item you ordered, make sure not to open the inside packaging please contact Zalmar.com at customerservice@zalmar.com or at 1-877-275-5522 and give them your order number. They should verify and direct you how to handle this return and replacement. We will ship you the replacement item the same day and email you a call tag to return the shipment.

Defective Items:

All items we sell comes with a valid warranty from the manufacture in the US. We offer a replacement policy to any product up to 30 days from the invoice date on your order. items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only. All returns must be freight prepaid, the replacement will be shipped out freight free to you in the US only. 

Other Returns:

Shipment of a product is as advertised in our catalog section. Upon receipt of merchandise inspect product carefully. Should you find that the product does not meet your expectations, or satisfaction, contact us at once at: customerservice@zalmar.com and tell us your concerns, so we may make every effort to satisfy your purchase.

In the unlikely event that we cannot amicably resolve your issues, we offer a Returns & Exchange Policy. You can return or exchange any product up to fourteen days from the invoice date on your order after completing the on-line return & exchange form.

No Returns on:

• Blister-packed items once opened. 

• TVs, combos, and monitors 25" and larger. 

• Special Order merchandise. 

• Computer products or software once opened. 

• Printers once ink cartridges are installed. 

• All consumables, including but not limited to record able media, film, digital memory, tapes, batteries, paper, chemicals, ink, CD/DVDs, etc.

All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards. Otherwise we will need to charge a restocking fee based on the value of the item, as they are received by us.

To return items follow the instructions below: 

Simply fill out the Returns & Exchange Form (link provided below) for a return authorization number (RA#), and in it describe briefly the reasons for your requested return. Your RA#'s are valid only for fourteen days from date of issuance, and the RA# must be clearly displayed on your return packing label and on the outside of the box. 

Shipments of returns must be prepaid, and we will not accept COD returns. When we receive the item(s) back in our warehouse we will inspect the item(s) and credit your account accordingly. Please allow up to 10 business days for the credit to be processed.

You must receive a RA# before you return any goods to us. Merchandise without a RA# will be refused, and no credit will be issued.

Zalmar.com expressly disclaims all warranties, either expressed or implied. Including any implied warranty of merchantability or of fitness for a particular purpose. Zalmar.com shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out or related to the purchased merchandise.

All merchandise is sold "as is". Zalmar.com makes no warranty as to the performance of any merchandise sold. We are not responsible for system down time, lost data, etc. the disclaimer by Zalmar.com in no way affects the terms of a manufacturer's warranty.