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1. How do I place an order online?
2. Zalmar.com offer products and brands besides those
shown on our website?
3. Why am I having trouble navigating your site with my web
browser?
4. Why is my Shopping Cart always empty?
5. If I know the specific product I want, can I find it quickly on
your site?
6. Will my purchases look the same as those on your website?
7. Does Zalmar.com offer gift certificates?
8. Will Zalmar.com gift-wrap or add a personalized message to
online purchases?
9. What should I do if I have a special request?
10. What methods of payment does Zalmar.com accept?
11. Should I worry about using my credit card online?
12. Will Zalmar.com ship my order to areas outside the United
States?
13. Can parts of my order be shipped to different addresses?
14. How do I know that Zalmar.com received my online order?
15. What happens if an item in my order is out of stock?
16. After I place my order online, when will my purchase be
delivered?
17. What should I do if my order arrives incomplete or damaged?
18. Can I return or exchange a product purchased online
19. How can I contact Zalmar.com?
20. Guaranteed Delivery in time for Christmas
1.
How do I place an order online?
When you click the
"Buy Now" button next to any product you wish to purchase, you will
automatically be brought to the Shopping Cart page. The item you've selected
will now be added to your list of purchases. Continue making your selections and
when you've finished, just click on the "Checkout" button located in
the lower right-hand corner of the Shopping Cart page. Now you'll complete your
order by providing shipping and billing information. Remember, you can always
add, change, or delete products from your Shopping Cart at anytime before the
Checkout Process. To cancel your order, simply exit the Checkout page before
pressing the "Process" button.
For more information click
here
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2.
Does Zalmar.com
offer products and brands besides those shown on our website?
Yes! Many manufacturers have restrictions about advertising their products and
prices in print and online. If you cannot find a specific item on our website,
please contact us at: sales@Zalmar.com A customer service representative will be
happy to help with your inquiry.
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3.
Why am I having trouble navigating your site with my web browser?
The Zalmar.com website works best with Netscape 3.0 (or higher) and Microsoft
Internet Explorer 3.0 (or
higher).
If you are currently using older browser
software, you can download a free upgrade at either http://www.netscape.com
or http://www.microsoft.com.
Specific
problems using the Zalmar.com website can be e-mailed to: info@Zalmar.com.
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4.
Why is my Shopping Cart always empty?
Our website uses a common internet device called a "cookie" to
identify each online shopper and keep items added to an order attached to the
correct shopper. Cookies are simply text files saved to your computer's hard
drive. (Do not worry, these text files cannot access other files on your
computer or your hard drive). These text files contain all the necessary data to
allow you to browse our website more quickly. Also, cookies save you from
retyping your billing information every time you place a new order. Therefore,
if your Shopping Cart is always empty, your browser may not be configured to
accept these cookies. You can adjust your browser settings to accept cookies as
follows (please consult your particular browser's help section for platform
specific instructions):
Internet Explorer: Go to the Edit or View pull-down header in the toolbar and
select "preferences" or "options". Choose the
"Security" category. The window should show choices relating to cookie
acceptance and warning. Make your selection and click "OK" to exit.
Netscape: Go to the Edit or Options pull-down header in the toolbar and select
"preferences". Choose the "Advanced" category. The window
should show choices relating to cookie acceptance and warning. Make your
selection and click "OK" to exit.
If you are still having difficulty adding items to your online Shopping Cart,
call any of our customer service representatives at 1-877-275-5522, they will
be happy to assist you in placing your order.
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5.
If I know the specific product I want, can I find it quickly on your site?
Each product page includes three pull-down menus on the left-hand side,
organized by brand, price, and style. Select from one, two, or all three of
these menus in order to narrow your search. Then click on the "Go!"
button. You can also use the search function located at the top right corner of
our product pages. Merely type in a keyword and click on the "Go!"
button to access your personalized search results.
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6.
Will my purchases look the same as those on your website?
We take great care to assure the quality of the color reproductions of our
photographs. Because of the range of platforms, monitors, and color settings on
which this website is viewed, some small variation between advertised color and
actual color is normal and unavoidable. If you have any questions or are at all
dissatisfied with your purchase, call us toll free at 1-877-275-5522.
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7.
Does Zalmar.com
offer gift certificates?
Zalmar.com knows that choosing the perfect gift for someone can sometimes be
difficult. That's why we offer gift certificates in any denomination of $25.00
or more. These gift certificates can be used with any purchase made through our
mail order catalog. We hope to offer gift certificates online that can be used
with web purchases in the near future.
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8.
Will Zalmar.com
gift-wrap or add a personalized message to online purchases?
We'd be happy to beautifully wrap your gift and enclose a personalized message.
Simply when placing your order select in the "comment field" that you
want your order to be gift wrapped and personalized messages. We will call you
to confirm pricing and detailed information. We will not print prices on
gift shipment packing slips. Instead, the packing slip will show your
personalized message (please limit message to 500 characters).
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9.
What should I do if I have a special request?
You may try to chat live with one of our customer service
rep. by clicking in the upper right on contact us,
or call us at 1-877-275-5522 with any questions and special requests. We will make
every effort to accommodate any special needs or wishes you may have.
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10.
What methods of payment does
Zalmar.com accept?
Zalmar.com gladly accepts VISA, MasterCard, Discover (NOVUS), and American Express
credit cards. If for any reason your credit card cannot be processed, we will
notify you by e-mail within 24 hours. We also accept personal checks, certified
checks, and money orders but for faster delivery, credit cards are preferred.
Please call us toll free at 1-877-275-5522
to make arrangements for paying by
personal check so that we can ensure your order is processed as fast as
possible.
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11.
Should I worry about using my credit card online?
Using credits cards to purchase goods over the internet has become a common and
safe practice through modern encoding techniques. All of the personal
information you submit to Zalmar.com (including address, credit card number, and
telephone number) becomes encrypted using Secure Socket Layer (SSL) protocol. If
your browser is in secure mode, you should notice a blue bar at the top of your
page and an unbroken lock or key at the bottom left corner of your page. Zalmar.com does not rent, sell, or distribute any of the information it receives from
online orders or registrations to third parties. If you would like to learn more
about privacy issues, please visit the Security section of our Help Page.
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12.
Will
Zalmar.com ship my order to areas outside the United States?
Zalmar.com will happily deliver your order to all addresses within the United States
and its Territories. Unfortunately, due to customs regulations, shipping and
insurance costs, and international banking regulations, we currently cannot
accept international orders.
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13.
Can parts of my order be shipped to different addresses?
Our checkout page specifies one "ship to" address per order. To send
items to different addresses, you should place a separate order for each
address. You can also contact our customer service representative toll free at
1-877-275-5522
with any special delivery needs.
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14.
How do I know that
Zalmar.com received my online order?
After you click the "Process" button on the Order Review Page (Step 4
in our 5-step checkout process), your order will be sent to us via the internet.
A receipt page will then be automatically generated which you should print and
save for future reference. This receipt page will include a list of the products
you ordered, their prices, and a purchase order number that serves as a
reference for any calls you place to our customer service representatives.
Within the hour, you should also receive a message sent to your e-mail address
confirming the receipt of your order.
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15.
What happens if an item in my order is out of stock?
When Zalmar.com receives your order, we immediately check the stocking status of all
the items you've purchased. If anything is out of stock, we will notify you by
e-mail within 24 hours. If you wish to cancel your order for out-of-stock items,
you may do so by contacting us by phone or by sending an e-mail to customerservice@Zalmar.com.
Otherwise, these items will be back-ordered and shipped upon availability. We
will notify you via e-mail of the impending delivery and supply you with a
tracking number. We will delay billing your credit card for back-ordered
products until these items are shipped from our warehouse.
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16.
After I place my order online, when will my purchase be delivered?
It takes 24 hours for your order to be processed by our computer system. All
standard orders are shipped within 7 days of receipt via UPS Ground from our warehouse. Depending on the shipping address, delivery time may
therefore vary. We also offer UPS Express Second Day Air and UPS Overnight Next
Day Air at an additional cost. Please email
us at sales@Zalmar.com if you
want a special shipping service.
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17.
What should I do if my order arrives incomplete or damaged?
Zalmar.com takes special care to thoroughly inspect and carefully package
all orders before they leave our warehouse. In the unlikely event that your
purchase arrives incomplete, contact us by email at: customerservice@Zalmar.com
If your order is incomplete, we
will ship the missing items immediately. If your order includes damaged items, PLEASE
DO NOT OPEN IT, contact Zalmar.com returns department at returns@Zalmar.com
immediately who will, in turn, instruct
you as to the proper procedure.
and arrange for UPS to pick up the damaged
items and return them to our warehouse.
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18.
Can I return or exchange a product purchased online?
We're committed to customer satisfaction and that's why we offer a 30-day return or exchange
policy. If, for any reason, you are not completely satisfied with your
online purchase, please
follow the instructions below:
1. Simply
fill out the Returns & Exchange Form for a return
authorization number (RA#), and in it describe briefly the reasons for your
requested return. You must receive a RA# before you return any goods to us.
Merchandise without a RA# will be refused, and no credit will be issued and
RA#'s are valid for ten days from date of issuance, and the RA# must be clearly
displayed on your return packing label and on the outside of the box.
2. All returned/exchanged merchandise must be in original factory
condition and must include, all accessories, packing material, inserts and
manuals, warranty cards (not filled-out) the box in which it was shipped in.
Shipments of returns must be prepaid, and we will not accept COD returns
Upon
receipt and inspection of goods, Zalmar.com will credit your original credit
card account.
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19.
How can I contact Zalmar.com?
Our customer service representatives can be reached
at our toll free number 1-877-275-5522 during the following hours:
If you would like to contact us via mail, our address is:
Zalmar.com
63 Flushing Ave. Unit 353
Brooklyn, NY 11205
Or e-mail us at: customerservice@Zalmar.com
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20. Guaranteed delivery in
time for Christmas
Zalmar.com will guarantee that all orders received by 12 NOON EST on
12/23/02 for in-stock merchandise, will be delivered by 12/24/02. We will
upgrade the orders as required to express shipping.
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